Citizens can lodge grievances online through chatbot Samadhan Didi

31 MAY 2026

The Union government unveiled an artificial intelligence (AI)-enabled chatbot named Samadhan Didi, to help citizens raise grievances against government departments online.
Citizens can now lodge their grievances by speaking to the chatbot, in their own language, and describing their concern in plain words, without needing to know the Ministry/department, category or sub-category it comes under.
The chatbot takes in the audio data, asks a few clarifying questions, automatically identifies the appropriate Ministry, department, category and sub-category, and files the grievance with the correct authority.
The Department of Administrative Reforms and Public Grievances (DARPG), in collaboration with Bhashini (an AI-powered tool), developed the chatbot within secure government infrastructure, ensuring data privacy.
In 2014, the grievance redress system witnessed limited public participation, with only about two lakh grievances being registered annually through the CPGRAMS (Centralised Public Grievance Redress and Monitoring System) portal.
The number of grievances received through the system had now increased to over 25 lakh every year.